Terms & Conditions

This is a contract between you and European Trade Exchange Limited, doing business as ("Vertbase"). By signing up to use an account through vertbase.com, or any associated websites, APIs, or mobile applications (collectively the "Vertbase Site"), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy and E-Sign Consent.

Last updated: March 3, 2018

1. Basic Vertbase Services.

1.1. Eligibility. To be eligible to use the Vertbase Services, you must be at least 18 years old.

1.2. Vertbase Services. Your Vertbase account ("Vertbase Account") encompasses the following basic Vertbase services: Digital Currency conversion services through which users can buy and sell Digital Currencies in transactions with Vertbase (the "Conversion Services"). The risk of loss in trading or holding Digital Currency can be substantial. You should therefore carefully consider whether trading or holding Digital Currency is suitable for you in light of your financial condition.

2. Creating a Vertbase Account.

2.1. Registration of Vertbase Account. In order to use any of the Vertbase Services, you must first register by providing your name, an e-mail address, password, and affirming your acceptance of this Agreement. Vertbase may, in our sole discretion, refuse to allow you to establish a Vertbase Account, or limit the number of Vertbase Accounts that a single user may establish and maintain at any time.

2.2. Identity Verification. In order to use certain features of the Vertbase Services, including certain transfers of Digital Currency and/or government-issued currency ("Fiat Currency"), you may be required to provide Vertbase with certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government identification number, and information regarding your bank account (e.g., financial institution, account type, routing number, and account number). In submitting this or any other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update Vertbase if any information changes. You hereby authorize Vertbase to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests. This includes authorizing your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to use your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, solely to allow verification of your identity and to compare information you have provided to Vertbase with your wireless operator account profile information for the duration of the business relationship. See our Privacy Policy to learn more about how we treat your data.

3. Conversion Services.

3.1. In General. Eligible users in certain jurisdictions may buy or sell supported Digital Currency through the Conversion Services. The Conversion Services are subject to the Vertbase "Conversion Rate" for the given transaction. "Conversion Rate" means the price of a given supported Digital Currency amount in terms of Fiat Currency or other Digital Currency as quoted on the Vertbase Site. The Conversion Rate is stated either as a "Buy Price" or as a "Sell Price," which is the price in terms of Fiat Currency or Digital Currency at which you may buy or sell supported Digital Currency to Vertbase. You acknowledge that the quoted Buy Price Conversion Rate may not be the same as the Sell Price Conversion Rate at any given time, and that Vertbase may add a margin or "spread" to the quoted Conversion Rate. You agree, as a condition of using any Vertbase Conversion Services, to accept the Conversion Rate as the sole conversion metric. Vertbase reserves the right to delay any Conversion Service transaction if it perceives a risk of fraud or illegal activity. Vertbase does not guarantee the availability of its Conversion Service, and the act of purchasing supported Digital Currency from Vertbase does not result in a guarantee that you may sell your supported Digital Currency to Vertbase.

3.2. Purchase Transactions. After successfully completing the Verification Procedures, you may purchase supported Digital Currency by linking a valid payment method. You authorize Vertbase to initiate debits from your selected payment method(s) in settlement of purchase transactions. A Conversion Fee (defined below) applies to all purchase transactions. Although Vertbase will attempt to deliver supported Digital Currency to you as promptly as possible, funds may be debited from your selected payment method before Digital Currency is delivered to your Vertbase Account. We may debit your selected payment method, such as your bank account or credit card, as soon as the same day you initiate the purchase but your payment may take three or more business days to process. We will make best efforts to fulfill all transactions, but in the rare circumstance where Vertbase cannot fulfill your purchase order, we will notify you and seek your approval to fulfill the purchase order at the contemporaneous Buy Price Conversion Rate. To secure the performance of your obligations under this Agreement, you grant to Vertbase a lien on and security interest in and to the balances in your account.

3.3. Sale Transactions. After successfully completing the Verification Procedures, you may sell supported Digital Currency by linking a valid payment method. You authorize Vertbase to debit your Vertbase Account(s) and initiate payments to your selected payment method(s) in settlement of sell transactions. An applicable Conversion Fee (defined below) applies to all sale transactions. Your receipt of funds will depend on the payment type, and may take up to three or more business days.

3.4. Conversion Fees. Each Conversion Service transaction is subject to a fee (a "Conversion Fee"). The applicable Conversion Fee is displayed to you on the Vertbase Site prior to you completing a Conversion Service transaction. Vertbase will not process a conversion transaction if the Conversion Fee and any other associated fees as may apply, such as wire transfer fees, exceed the value of your transaction. Vertbase may waive some portion of the Conversion Fee depending on the payment method you select. The availability of each Payment Method depends on a number of factors, including but not limited to your location, the identification information you have provided to us, and limitations imposed by third party payment processors.

You can view the current fee applicable to your location and payment method at our Fees page.

Vertbase reserves the right to adjust its Conversion Fees and any applicable waivers at any time. We will always notify you of the Conversion Fee which applies to your transaction when you authorize the transaction and in each receipt we issue to you.

3.5. Reversals; Cancellations. You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful or if your payment method has insufficient funds, you authorize Vertbase, in its sole discretion, either to cancel the transaction or to debit your other payment methods, including Vertbase balances or other linked accounts, in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, NSF, or similar fees charged by your payment provider. Vertbase reserves the right to refuse to process, or to cancel or reverse, any purchases or sales of Digital Currency in its sole discretion, even after funds have been debited from your account(s), if Vertbase suspects the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if Vertbase reasonably suspects that the transaction is erroneous; or if Vertbase suspects the transaction relates to Prohibited Use or a Prohibited Business as set forth below. In such instances, Vertbase will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the cancelled transaction.

3.7. Payment Services Partners. Vertbase may use a third party payment processor to process any US Dollar payment between you and Vertbase.

4. Swap Pro Service.

4.1. In General. The Service allows you to buy and sell Digital Assets directly from or to Vertbase. To sell a Digital Asset to Vertbase, you will (1) select the Digital Asset that you want to “Sell” and the Digital Asset that you want to “buy/receive”; (2) provide a refund address for the Digital Asset deposited and a destination address for the Digital Asset you will receive; and (3) send the Digital Asset you are selling to the address provided to you by Vertbase.

Vertbase will charge a miner/network fee to process the Transaction on your behalf. Vertbase will calculate the Miner Fee in its discretion, although we will always notify you of the Miner Fee before you authorize the Transaction by displaying it on your quote the time of the Transaction. Vertbase, at its discretion, may modify or update the Service, in whole or in part at any time. Subject to these Terms, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to access and use the Service for your personal use only and as permitted by the features of the Service.

You are prohibited from using Vertbase swap for any illegal or fraudulent purposes (See Vertbase use Terms and conditions) or for the purpose of facilitating transactions for any other parties. For the avoidance of doubt, you must be the beneficial owner of the digital assets, the sending address, the destination address and the refund address for each transaction. Vertbase reserves all rights not expressly granted herein in the Service and the Vertbase Content . Vertbase may terminate this license at any time for any reason or no reason.

4.2. Digital Asset Swap Prices and Payment Acceptance. The price offered to each user for each swap transaction may be a user-specific or transaction-specific price formed by Vertbase in its sole discretion. Vertbase does not provide all users with the same spreads or pricing with every quote. The price offered to a user may factor in brokerage, risk, liquidity, and other proprietary factors. For a standard transaction, the price is provided at the time your payment is received and confirmed by the blockchain network, limited to the number of confirmations Vertbase deems reasonable in order to protect Vertbase from double spends, 51% attacks or other associated risks. For the avoidance of doubt, a payment broadcasted to the blockchain network does not constitute an acceptance by Vertbase.

Vertbase usually charges a fixed fee of 0.25% per Swap for its services but may this may differ depending on brokerage, risk, liquidity, and several other factors, this fee is included in any displayed exchange rates. Final swap exchange rates and prices may vary slightly from the original quote provided due to market movement between the order being placed and the swap executing. These changes may be slightly above, or below the original quote and will be included in your swap confirmation email.

Vertbase only accepts one payment per Transaction ID (“TXID”). Ie; funds need to be sent in a single transaction and cannot be split into several payments. If your funds are deposited into several transactions you will need to contact support to receive a refund. The price will not be honored and your transaction will not be completed. User Transactions that do not confirm within forty-eight (48) hours of being detected may be canceled. Refund requests will be provided in accordance with our Returns and Refund Policy. Vertbase reserves the right to refuse to process or to cancel any pending Transaction as required by law or in response to a subpoena, court order, or other binding government order or to enforce any transaction limits. Vertbase further reserves the right to delay any Transaction if it perceives a risk of fraud or illegal activity. Vertbase further reserves the right to refuse to process or cancel any Transaction due to technological issues with the blockchain software, Vertbase software, or for any other technological reasons. Vertbase cannot reverse a Transaction which has been broadcast to a blockchain network.

4.3. Cancellations. You cannot reverse, or change any Transaction marked as complete or pending. You may cancel your account by emailing us at support@Vertbase.com, or contact us via the in app help however there are no refunds for cancellation of your account.

4.4.1. Returns and Refunds. Vertbase does not provide refunds unless the swap service could not be performed or the transaction failed. If unexecuted swaps do occur, you will be refunded your original deposited funds via the provided refund address. Any refund decisions made by Vertbase are final. All Transactions from Vertbase to a user’s outgoing asset wallet are subject to all posted fees, including, but not limited to, incoming and outgoing miner fees, which may be deducted from any refund. A full list of all fees is available on the Website at https://support.vertbase.com. Refund Period Users have a maximum of ninety (90) days to reclaim any assets that are held in the Vertbase system and covers any mistake or error made by Vertbase or you.

4.4.2. Incorrect addresses. You are solely responsible for the accuracy of all the addresses you provide to Vertbase. Digital assets sent to the incorrect address (e.g., BTC sent to a BCH address) will be deemed lost by Vertbase at the fault of “you” the user. Vertbase has no control of the information supplied to us to provide our services. Unsupported Assets; Unsupported digital assets that are sent into our system to unrelated wallets cannot be extracted or returned. Minimum Refund Amounts/ Transactions under the amount posted on fee schedule on the Website are too small to be refunded due to the mining fees and administrative costs. Vertbase will not refund any assets that are worth less than the posted amount. Users are advised not to use the service for orders under this size. User Transactions that do not confirm within forty-eight (48) hours of being detected will be cancelled. Refund requests will be provided in accordance with our Returns and Refund Policy.

5. General Use, Prohibited Use, and Termination.

5.1. Limited License. We grant you a limited, nonexclusive, nontransferable license, subject to the terms of this Agreement, to access and use the Vertbase Site, and related content, materials, information (collectively, the "Content") solely for approved purposes as permitted by Vertbase from time to time. Any other use of the Vertbase Site or Content is expressly prohibited and all other right, title, and interest in the Vertbase Site or Content is exclusively the property of Vertbase and its licensors. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. "Vertbase.com", "Vertbase", and all logos related to the Vertbase Services or displayed on the Vertbase Site are either trademarks or registered marks of Vertbase or its licensors. You may not copy, imitate or use them without Vertbase's prior written consent.

5.2. Website Accuracy. Although we intend to provide accurate and timely information on the Vertbase Site, the Vertbase Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Vertbase Site are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third party sites accessible or linked to the Vertbase Site.

5.3. Third-Party Applications. If, to the extent permitted by Vertbase from time to time, you grant express permission to a third party to access or connect to your Vertbase Account, either through the third party's product or service or through the Vertbase Site, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your Vertbase Account. Further, you acknowledge and agree that you will not hold Vertbase responsible for, and will indemnify Vertbase from, any liability arising out of or related to any act or omission of any third party with access to your Vertbase Account. You may change or remove permissions granted by you to third parties with respect to your Vertbase Account at any time through the Account Settings (Integrations) page on the Vertbase Site.

5.4. Prohibited Use. In connection with your use of the Vertbase Services, and your interactions with other users, and third parties you agree and represent you will not engage in any Prohibited Business or Prohibited Use defined herein. We reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process or governmental request. We reserve the right to cancel and/or suspend your Vertbase Account and/or block transactions or freeze funds immediately and without notice if we determine, in our sole discretion, that your Account is associated with a Prohibited Use and/or a Prohibited Business.

5.5. Transactions Limits. The use of all Vertbase Services is subject to a limit on the amount of volume, stated in U.S. Dollar terms, you may transact or transfer in a given period (e.g., daily). To view your limits, login to your Vertbase Account and visit https://app.vertbase.com. Your transaction limits may vary depending on your payment method, verification steps you have completed, and other factors. Vertbase reserves the right to change applicable limits as we deem necessary in our sole discretion. Vertbase reserves the right to charge you costs and fees associated with Enhanced Due Diligence, provided that we notify you in advance of any such charges accruing. In our sole discretion, we may refuse to raise your limits or we may lower your limits at a subsequent time even if you have completed Enhanced Due Diligence.

5.6. Suspension, Termination, and Cancellation. Vertbase may: (a) suspend, restrict, or terminate your access to any or all of the Vertbase Services, and/or (b) deactivate or cancel your Vertbase Account if:

  • We are so required by a facially valid subpoena, court order, or binding order of a government authority; or
  • We reasonably suspect you of using your Vertbase Account in connection with a Prohibited Use or Business; or
  • Use of your Vertbase Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or
  • Our service partners are unable to support your use; or
  • You take any action that Vertbase deems as circumventing Vertbase's controls, including, but not limited to, opening multiple Vertbase Accounts or abusing promotions which Vertbase may offer from time to time.

If Vertbase suspends or closes your account, or terminates your use of Vertbase Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Vertbase from providing you with such notice. You acknowledge that Vertbase's decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Vertbase's risk management and security protocols. You agree that Vertbase is under no obligation to disclose the details of its risk management and security procedures to you.

5.7. Relationship of the Parties. Vertbase is an independent contractor for all purposes. Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, you and Vertbase to be treated as partners, joint ventures, or otherwise as joint associates for profit, or either you or Vertbase to be treated as the agent of the other.

5.8. Privacy of Others; Marketing. If you receive information about another user through the Vertbase Services, you must keep the information confidential and only use it in connection with the Vertbase Services. You may not disclose or distribute a user's information to a third party or use the information except as reasonably necessary to effectuate a transaction and other functions reasonably incidental thereto such as support, reconciliation and accounting unless you receive the user's express consent to do so. You may not send unsolicited email to a user through the Vertbase Services.

5.9. Password Security; Contact Information. You are responsible for maintaining adequate security and control of any and all IDs, passwords, hints, personal identification numbers (PINs), API keys or any other codes that you use to access the Vertbase Services. Any loss or compromise of the foregoing information and/or your personal information may result in unauthorized access to your Vertbase Account by third-parties and the loss or theft of any Digital Currency and/or funds held in any associated accounts, including your linked bank account(s) and credit card(s). You are responsible for keeping your email address and telephone number up to date in your Account Profile in order to receive any notices or alerts that we may send you. We assume no responsibility for any loss that you may sustain due to compromise of account login credentials due to no fault of Vertbase and/or failure to follow or act on any notices or alerts that we may send to you. In the event you believe your Vertbase Account information has been compromised, contact Vertbase Support immediately at support@vertbase.com

5.10. Taxes. It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Vertbase Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your Vertbase Account.

5.11. Unclaimed Property. If Vertbase is holding funds in your account, and Vertbase is unable to contact you and has no record of your use of the Services for several years, applicable law may require Vertbase to report these funds as unclaimed property to the applicable jurisdiction. If this occurs, Vertbase will try to locate you at the address shown in our records, but if Vertbase is unable to locate you, it may be required to deliver any such funds to the applicable state or jurisdiction as unclaimed property. Vertbase reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

6. Customer Feedback, Queries, Complaints, and Dispute Resolution

6.1. Contact Vertbase. If you have any feedback, questions, or complaints, contact us via our Customer Support webpage at https://support.vertbase.com or write to us at Vertbase Customer Support, 4th Floor 86-90 Paul Street, London EC2A 4NE When you contact us please provide us with your name, address, and any other information we may need to identify you, your Vertbase Account, and the transaction on which you have feedback, questions, or complaints.

6.2. Arbitration; Waiver of Class Action. If you have a dispute with Vertbase, we will attempt to resolve any such disputes through our support team. If we cannot resolve the dispute through our support team, you and we agree that any dispute arising under this Agreement shall be finally settled in binding arbitration, on an individual basis, in accordance with https://www.financial-ombudsman.org.uk/) and you and Vertbase hereby expressly waive trial by jury and right to participate in a class action lawsuit or class-wide arbitration. The arbitration will be conducted by a single, neutral arbitrator and shall take place in the county or parish in which you reside, or another mutually agreeable location, in the English language. The arbitrator may award any relief that a court of competent jurisdiction could award, including attorneys' fees when authorized by law, and the arbitral decision may be enforced in any court. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings. The prevailing party in any action or proceeding to enforce this agreement shall be entitled to costs and attorneys' fees.

If the arbitrator(s) or arbitration administrator would impose filing fees or other administrative costs on you, we will reimburse you, upon request, to the extent such fees or costs would exceed those that you would otherwise have to pay if you were proceeding instead in a court. We will also pay additional fees or costs if required to do so by the arbitration administrator's rules or applicable law. Apart from the foregoing, each Party will be responsible for any other fees or costs, such as attorney fees that the Party may incur. If a court decides that any provision of this section 5.2 is invalid or unenforceable, that provision shall be severed and the other parts of this section 5.2 shall still apply. In any case, the remainder of this User Agreement, will continue to apply.

7. General Provisions.

7.1. Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Vertbase. Always log into your Vertbase Account through the Vertbase Site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.

7.2. Release of Vertbase; Indemnification. If you have a dispute with one or more users of the Vertbase services, you release Vertbase, its affiliates and service providers, and each of their respective officers, directors, agents, joint venturers, employees and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes. You agree to indemnify and hold Vertbase, its affiliates and Service Providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand (including attorneys' fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of this Agreement or your violation of any law, rule or regulation, or the rights of any third party.



Vertbase makes no representations about the accuracy or completeness of historical Digital Currency price data available on the Site. Vertbase will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but Vertbase makes no representations or warranties regarding the amount of time needed to complete processing which is dependent upon many factors outside of our control.

IF YOU ARE A NEW JERSEY RESIDENT, the provisions of this Section 6.3 are intended to apply only to the extent permitted under New Jersey law.

7.4. Entire Agreement. This Agreement, the Privacy Policy, E-Sign Consent, and Appendices incorporated by reference herein comprise the entire understanding and agreement between you and Vertbase as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between and among you and Vertbase. Section headings in this Agreement are for convenience only, and shall not govern the meaning or interpretation of any provision of this Agreement.

7.5. Amendments. We may amend or modify this Agreement by posting on the Vertbase Site or emailing to you the revised Agreement, and the revised Agreement shall be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your account. You agree that we shall not be liable to you or any third party for any modification or termination of the Vertbase Services, or suspension or termination of your access to the Vertbase Services, except to the extent otherwise expressly set forth herein. If the revised Agreement includes a material change, we will endeavor to provide you advanced notice via our website and/or email before the material change becomes effective.

7.6. Assignment. You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any Vertbase affiliates or subsidiaries, or to any successor in interest of any business associated with the Vertbase Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns.

7.7. Severability. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.

7.8. Change of Control. In the event that Vertbase is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

7.9. Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Vertbase Account cancellation, debts owed to Vertbase, general use of the Vertbase Site, disputes with Vertbase, and general provisions, shall survive the termination or expiration of this Agreement.

7.10. Governing Law. You agree that the laws of the State of California, without regard to principles of conflict of laws, will govern this Agreement and any claim or dispute that has arisen or may arise between you and Vertbase, except to the extent governed by federal law.

7.11. Force Majeure. We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

7.12. English Language Controls. Notwithstanding any other provision of this Agreement, any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

7.13. Non-Waiver of Rights. This agreement shall not be construed to waive rights that cannot be waived under applicable state money transmission laws in the state where you are located.

Appendix 1: Prohibited Use, Prohibited Businesses and Conditional Use

Prohibited Use

You may not use your Vertbase Account to engage in the following categories of activity ("Prohibited Uses"). The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Vertbase Services involves a Prohibited Use, or have questions about how these requirements apply to you, please contact us at https://support.vertbase.com. By opening a Vertbase Account, you confirm that you will not use your Account to do any of the following:

  • Unlawful Activity: 
    Activity which would violate, or assist in violation of, any law, statute, ordinance, or regulation, sanctions programs administered in the countries where Vertbase conducts business, including but not limited to the U.S. Department of Treasury's Office of Foreign Assets Control ("OFAC"), or which would involve proceeds of any unlawful activity; publish, distribute or disseminate any unlawful material or information
  • Abusive Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the Vertbase Site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the Vertbase Site, other Vertbase Accounts, computer systems or networks connected to the Vertbase Site, through password mining or any other means; use Vertbase Account information of another party to access or use the Vertbase Site, except in the case of specific Merchants and/or applications which are specifically authorized by a user to access such user's Vertbase Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of Vertbase
  • Abuse Other Users: 
    Interfere with another individual's or entity's access to or use of any Vertbase Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; incite, threaten, facilitate, promote, or encourage hate, racial intolerance, or violent acts against others; harvest or otherwise collect information from the Vertbase Site about others, including without limitation email addresses, without proper consent
  • Fraud:
    Activity which operates to defraud Vertbase, Vertbase users, or any other person; provide any false, inaccurate, or misleading information to Vertbase
  • Gambling:
    Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance
  • Intellectual Property Infringement:
    Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of Vertbase intellectual property, name, or logo, including use of Vertbase trade or service marks, without express consent from Vertbase or in a manner that otherwise harms Vertbase or the Vertbase brand; any action that implies an untrue endorsement by or affiliation with Vertbase

Prohibited Businesses

In addition to the Prohibited Uses described above, the following categories of businesses, business practices, and sale items are barred from Vertbase Services ("Prohibited Businesses"). Most Prohibited Businesses categories are imposed by Card Network rules or the requirements of our banking providers or processors. The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Vertbase Services involves a Prohibited Business, or have questions about how these requirements apply to you, please contact us at https://support.vertbase.com.

By opening a Vertbase Account, you confirm that you will not use Vertbase Services in connection with any of following businesses, activities, practices, or items:

  • Investment and Credit Services: 
    Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; real estate opportunities; investment schemes
  • Restricted Financial Services:
    Check cashing, bail bonds; collections agencies.
  • Intellectual Property or Proprietary Rights Infringement:
    Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder
  • Counterfeit or Unauthorized Goods:
    Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported or which are stolen
  • Regulated Products and Services:
    Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online prescription or pharmaceutical services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis
  • Drugs and Drug Paraphernalia:
    Sale of narcotics, controlled substances, and any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs
  • Pseudo-Pharmaceuticals:
    Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body
  • Substances designed to mimic illegal drugs:
    Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom)
  • Adult Content and Services:
    Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features
  • Multi-level Marketing:
    Pyramid schemes, network marketing, and referral marketing programs
  • Unfair, predatory or deceptive practices:
    Investment opportunities or other services that promise high rewards; Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers
  • High risk businesses:
    any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies

Conditional Use

Express written consent and approval from Vertbase must be obtained prior to using Vertbase Services for the following categories of business and/or use ("Conditional Uses"). Consent may be requested by contacting us at https://support.vertbase.com. Vertbase may also require you to agree to additional conditions, make supplemental representations and warranties, complete enhanced on-boarding procedures, and operate subject to restrictions if you use Vertbase Services in connection with any of following businesses, activities, or practices:

  • Money Services:
    Money transmitters, Digital Currency transmitters; currency or Digital Currency exchanges or dealers; gift cards; prepaid cards; sale of in-game currency unless the merchant is the operator of the virtual world; act as a payment intermediary or aggregator or otherwise resell any of the Vertbase Services
  • Charities:
    Acceptance of donations for nonprofit enterprise
  • Games of Skill:
    Games which are not defined as gambling under this Agreement or by law, but which require an entry fee and award a prize
  • Religious/Spiritual Organizations:
    Operation of a for-profit religious or spiritual organization

Appendix 2: Verification Procedures and Limites

Vertbase uses multi-level systems and procedures to collect and verify information about you in order to protect Vertbase and the community from fraudulent users, and to keep appropriate records of Vertbase's customers. Your daily or weekly Conversion limits, withdrawal and trading limits, Instant Buy limits, USD Wallet transfer limits, and limits on transactions from a linked payment method are based on the identifying information and/or proof of identity you provide to Vertbase.

All U.S. users who wish to buy Digital Currency using Vertbase's Standard Conversion Service, at minimum, must:

  • Establish a Vertbase Account by providing your name, authenticating your e-mail address, and accepting the Vertbase User Terms
  • Add and verify a phone number

All U.S. users who wish to use other Vertbase Services may be required to:

  • Add personal details (full name, date of birth, residential address)
  • Add a payment method
  • Complete identity verification by answering a few questions

Notwithstanding these minimum verification procedures for the referenced Vertbase Services, Vertbase may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any Vertbase Services and/or before permitting you to engage in transactions beyond certain volume limits. You may determine the volume limits associated with your level of identity verification by visiting your account's Limits page.

You may contact us at https://support.vertbase.com to request larger limits. Vertbase will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and Vertbase does not guarantee that we will raise your limits.

Appendix 3: E-Sign Disclosure and Consent

This policy describes how Vertbase delivers communications to you electronically. We may amend this policy at any time by providing a revised version on our website. The revised version will be effective at the time we post it. We will provide you with prior notice of any material changes via our website.

Electronic Delivery of Communications

You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that we provide in connection with your Vertbase Account and your use of Vertbase Services. Communications include:

  • Terms of use and policies you agree to (e.g., the Vertbase User Agreement and Privacy Policy), including updates to these agreements or policies;
  • Account details, history, transaction receipts, confirmations, and any other Account or transaction information;
  • Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and
  • Responses to claims or customer support inquiries filed in connection with your Account.

We will provide these Communications to you by posting them on the Vertbase website, emailing them to you at the primary email address listed in your Vertbase profile, communicating to you via instant chat, and/or through other electronic communication such as text message or mobile push notification.

Hardware and Software Requirements

In order to access and retain electronic Communications, you will need the following computer hardware and software:

  • A device with an Internet connection;
  • A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;
  • A valid email address (your primary email address on file with Vertbase); and
  • Sufficient storage space to save past Communications or an installed printer to print them.

How to Withdraw Your Consent

You may withdraw your consent to receive Communications electronically by contacting us at https://support.vertbase.com. If you fail to provide or if you withdraw your consent to receive Communications electronically, Vertbase reserves the right to immediately close your Account or charge you additional fees for paper copies.

Updating your Information

It is your responsibility to provide us with a true, accurate and complete e-mail address and your contact information, and to keep such information up to date. You understand and agree that if Vertbase sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Vertbase will be deemed to have provided the Communication to you.

You may update your information by logging into your account and visiting settings or by contacting our support team at https://support.vertbase.com.

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